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Night-Shift Call Centre Staff outsource to New Zealand

1 May 2013

A Wrexham based call centre is putting some light back into night shifts by giving staff the opportunity to cover them from New Zealand.

Moneypenny staff were asked if they would rather work nights or relocate temporarily before sending a trial group to Takapuna on the northern coast.

With a 12 hour time difference staff in their New Zealand offices, who work shift patterns of four days on and four days off to allow for sightseeing, take over from their UK based colleagues at 20.00 GMT.

The idea came from company founder Rachel Clacher who took a year sabbatical in Australia.

"We had looked at hiring staff to work overnight but we weren't confident service levels could be maintained so would have never taken that risk.

"By working on the other side of the world we're now able to offer a truly 24 hour first-rate service, with bright, chirpy and wide-awake people."

On their website the company said: “Staffing a switchboard out of normal trading hours is costly and demanding as well as being prone to considerable variations in the quality of service delivered. 

They add that by basing staff abroad “local UK receptionists, handling out of hours calls with the same exacting service standards as our daytime services. They just happen to be based in New Zealand.”

More Flexibility in the workplace with Borer's FUSION T&A System.

Borer's Time and Attendance system is designed to offer employees more flexibility in the workplace. With more and more emphasis being placed on work life balance, organisations must define procedures to support employees.

One way to do this is by implementing flexitime by providing staff with flexible working hours to accommodate those working part-time, family priorities, covering absences and job sharing.

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Access Control Systems using Power over Ethernet (PoE) Technology from Borer