AA plan to cut 400 jobs
4 October 2012
The motoring association, AA has announced that more than 400 jobs are expected to be cut at an insurance call centre in Cardiff.
Due to a increase in online purchases and fewer calls made, AA will now focus its call centre activity in Newcastle. AA and BSM driving school businesses will not affected, with around 150 jobs remaining and the company’s Cardiff base will move to smaller offices within two years.
In a official statement from AA: "Changes in the way that people buy and renew insurance – particularly the share growth in online transaction, resulting in fewer purchases made by telephone through conventional call centres – has led the AA to consider the way it looks after its customers through all of its road and insurance call centres, as part of a UK-wide review.
"The net loss is likely to be made up of about 406 roles in the Cardiff contact centre with future insurance call centre activity being focused at the AA-owned Newcastle office, where 183 new jobs are expected to be created."
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